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How batmatoto Handles Your Personal Data

This page explains what data we collect when you use batmatoto, how we use it, and what you can do about it. Your account information, wallet details for DANA, OVO, and GoPay, and your activity on our platform are all covered here.

Account data protectedDANA, OVO, GoPay wallet data handled with careYour rights explained clearlyContact us to request changesIndonesia-applicable policy
batmatoto How batmatoto Handles Your Personal Data
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply layered security measures across your account — from the moment you log in to every transaction you make via DANA, OVO, or GoPay. Here is how the key areas work in practice.

Data Retention We keep your account data for as long as your account is open and for a defined period after closure, in line with applicable legal requirements. You can request deletion where law permits.
Cookies and Session Data We use cookies to keep your session active, remember your device, and measure platform performance. You can adjust cookie preferences through your browser settings at any time.
Account Security Practices Your account is protected with OTP verification on login and on wallet-linked actions. We do not store full wallet credentials — only the reference tokens your payment provider supplies.
Requesting Changes to Your Data To correct, export, or remove your data, contact our support team via live chat or email with your account details. We aim to respond and act within a reasonable timeframe under applicable law.
PRIVACY CONTACT

How to Reach Us About Your Data

Live Chat Start a live chat session from your account dashboard to raise a data query, request a correction, or ask about what information we hold on your profile.
Email Support Send your data request or privacy question to our support email. Include your registered account details so we can locate your record and respond accurately.
Account Help Center Your account settings area has a dedicated help section where you can review stored contact details, update wallet references for DANA, OVO, or GoPay, and flag any inaccuracies.

Common Questions About Your Privacy on batmatoto

Real questions about how we handle your data, your rights, and how to act on them.

We collect your name, email, phone number, and the e-wallet details you use — such as your DANA, OVO, or GoPay account reference — along with your device and session data at login.

We only share data with payment processors — such as OVO or GoPay — strictly to complete your transaction. We do not sell or hand your data to advertisers or unrelated third parties.

Your data is kept while your account is active and for a set period after closure, as required by applicable law. Once that period ends, data is removed from our active systems.

Yes. Contact us via live chat or support email with your registered account details. We will locate your record and provide the data we hold in a readable format within a reasonable timeframe.

Reach out through live chat or email, state clearly what you want corrected or removed, and include your account reference. We process these requests in line with applicable local law.

We store only the payment reference tokens your wallet provider generates — not your full wallet credentials or PIN. Full authentication stays within DANA, OVO, or GoPay's own secure systems.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.